Our Care Team and Staff
Our Senior Management Team (SMT) are based in our head office in Seaford, East Sussex. They are supported by a full-time team of managers and staff dedicated to specific jobs that include care services, office management, training and evaluation, quality standards, professional standards, staff development and personnel.
All of our staff are subject to Criminal Record Bureau (CRB) Disclosures at an Enhanced level, and we also ensure that our staff are checked and verified by the Independent Safeguarding Authority (ISA) as not being a risk to vulnerable adults.
Each of our local offices have a dedicated manager, who is responsible for the day-to-day management of care in their area. The Senior Management Team (SMT) work closely with them and continuously visit them. They are able to do this because each of our branches and community venues are close to each other.
We have divided our company into the following six areas:
- East Sussex County
- Brighton and Hove City
- West Sussex County
- Hampshire County
- Bournemouth Borough
- Poole Borough.
As we only work in the South of England, we have not overstretched our resources.
Our care managers are helped by administrators, care co-ordinators, supervisors and senior care support workers, who are responsible for monitoring our services and supervising and co-ordinating our professional team of skilled care support workers. We support our staff with our award-winning approach to mentoring, monitoring, supervising, supporting, training, development, management and compliance (making sure we are keeping to various laws).
We have an information-technology system specifically designed for us, which provides home-care rosters and deals with invoices and wages. The system also provides a detailed database of people who use our services, care support workers and records of events. It generally helps us to manage our business and provide continuous services. It helps us to maintain standards and to monitor how our service is performing.
We recognise that a care support worker is somebody who you have a special relationship with, so we take great care in choosing staff we think you will get along with. We only do this with your permission, and you can ask for a different care support worker at any time. We will regularly monitor your relationship with your care support worker.
We train, monitor, supervise and manage all of our staff direct. We are not a recruitment agency and we do not subcontract.
