Prime Care
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East Sussex (Head Office) Phone:01323 491975

West Sussex Phone:01903 823225

Hampshire Phone:02392 291608

Dorset Phone:01202 589968

E-mail:help@primecare.uk.com

Our Standards

  • Our staff receive Industry-leading training and development across all aspects of home-care, as recognised by our Investors in People Silver Award.
  • We listen to what you, our customer, wants and we provide the care to meet your wishes.
  • We professionally assess what is required to provide this care and re-assess this as your needs change.
  • There is back-up support, including emergency on-call, and rigorous monitoring and quality assurance checks.
  • The Care Quality Commission recognises our quality, recently confirming our Head Office 3-star excellent rating for the fourth year in a row.

Our Quality and Staff Development Team monitor our standards of care. We have won regional and national awards for our work in this area.

The Care Quality Commission (CQC) inspects us once a year. You can obtain a copy of our latest inspection reports from us or the CQC’s website at www.cqc.org.uk (see ‘find care services’).

Our local-authority commissioners also check the standards of our care.

We visit you regularly to check that we are meeting your needs. To do this, we carry out spot-checks, individual meetings, supervise your care, have team and peer-group meetings and assess how our staff perform. We constantly measure, review and update our standards.

Every year, we also send you a ‘user satisfaction survey’, and an independent assessor reviews the information and gives us a summary report.

The highlights from our quality-standards projects have included the following:

  • Our programmes to develop and train our staff have helped to improve the quality of our services.
  • We have provided wide-ranging support for care support workers in the community, using our unique programme of shadowing, supervision, monitoring and mentoring.
  • We have a consistently high standard of service and this has helped us keep staff and provide even better services.
  • We have a management and supervision structure that is proven to help us manage a community-based service that puts you first.

This feedback we receive is not just from formal audit reports which analyse our service. We also receive positive feedback from:

  • people who use our services and their families; representatives and carers,
  • social workers;
  • occupational therapists;
  • community nurses; and
  • colleagues in the health-care sector, including GPs’ practices and PCT staff.